How good is the quality of your service?

Make the quality of your service a competitive advantage! We can show you the status-quo of your customer service in action: How customer-oriented are your employees? How functional are the internal standards and processes? We provide you with tangible areas for action in order to gain an advantage over your competitors.

It all depends on the right tester! One mystery shopper does not equal the next. Our testers are carefully selected according to the context and trained personally, to ensure that authentic shopping situations are created and real, objective results are achieved.

We won’t leave you alone with the results! Conveying the knowledge gained to employees is crucial to the successful implementation of measures. Profit from our many years of experience and make use of our workshops.



Mystery Shopping enables

  • the optimisation of customer contacts and sales processes as well as the experienced quality of service and advice, and thus
  • higher customer loyalty (especially in after-sales), successful acquisition of new customers and increased employee satisfaction!

We are happy to advise you

IMAS International
Institut für Markt- Sozialanalysen Ges.m.b.H
Gruberstraße 2-6
A - 4020 Linz

DDr. Paul Eiselsberg

Tel.: +43 / 732 / 77 22 55 - 225
Fax: +43 / 732 / 77 22 55 - 5
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